Proper care and routine maintenance maximizes the life of your drive and optimizes its performance. A cool, clean and dust-free environment can minimize the event of a drive failure. Keeping your data tapes in a protective case is very important as well. Use cleaning tapes as suggested by the manufacturer. Should your drive become faulty beyond this point, call us for a service quote. All repairs are done in-house with quick turn-around time. Urgent requests are available for an additional fee. If your drive is not repairable, no charges will apply.