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These Terms and Conditions ("Agreement")
apply to your purchase of tape drives and/or related products and/or services
and support sold by the Sanworks entity named on the invoice or acknowledgement
provided to you. By accepting delivery of the Product, you accept and are bound
to the terms and conditions of this Agreement. If you do not wish to be bound
by this Agreement, you must notify Sanworks immediately and return your
purchase pursuant to Sanworks Total Satisfaction Return Policy.
If returned, product(s) must remain in the boxes in which they were shipped.
This agreement shall apply unless you have a separate purchase agreement with
us, in which case the separate agreement shall govern. This agreement may NOT
be altered, supplemented, or amended by the use of any other document(s) unless
otherwise agreed to in a written agreement signed by both you and Sanworks.
Agreement
- Welcome to the Sanworks Web site. Please review the
following basic rules that governs your use of and purchase of products from
this site (collectively, "Agreement"). Top
Returns and Exchanges
- At Sanworks, customer satisfaction is our utmost
priority. Every item that leaves our warehouse is carefully tested and inspected
to ensure that we are delivering the highest quality products to our customers.
However, in the event that you are not completely satisfied with your purchase,
we will gladly offer you a refund or exchange within the guidelines set forth
below.
- All purchases can be returned within 30 days from the date
of purchase for a full refund or exchange. No refunds or exchanges will be
given after 30 days from the date of purchase. All products must be in its
original packaging and accompanied by an RMA number.
- Shipping fees are non-refundable, and a 15% restocking fee
will be charged on all returned and exchanged items. In the event that an
item is found by us to be defective within 30 days from the date of purchase,
all shipping fees will be refunded on returned items, and we will pay for
any additional shipping costs on items repaired by us or exchanged. Exchanges
on defective products can only be for the exact same item. The 15% restocking
fee will be waived on all defective products.
- Refunds will be given back in the same method that payment
was made at the time of sale. Refunds on purchases made with a credit card
will only be credited back to the original card. Refunds on purchases made
by check will be issued back in the form of a check.
- To expedite your return or exchange in a timely fashion,
please obtain an RMA number by contacting us via telephone at 714.434.2629
or via E-mail.
- We hope that you have found the above information helpful
in giving you a better understanding of our policy. We also hope that we have
succeeded in helping guide you through the return and exchange process. Should
you need any further assistance, please do not hesitate to contact
us. Top
Warranty
- At Sanworks, we believe that the cornerstone to
building long-term relationships with our customers is twofold; to provide
them with exceptional service, and to stand behind the quality of our products.
We offer our valued customers the following guarantees and warranties.
- All purchased items carry a *30 day Total Satisfaction
Guarantee or Your Money Back and our unique 90 days Advance Exchange Warranty Program (AEWP allow us to ship you a new drive in advance if we have it in stock while you wait for repair.) which include on parts and labor.
*All purchases can be returned within 30 days from the
date of purchase for a full refund or exchange. No refunds or exchanges
will be given after 30 days from the date of purchase. All products must
be in its original packaging and accompanied by an RMA number.
Shipping fees are non-refundable, and a 15% restocking
fee will be charged on all returned and exchanged items. In the event that
an item is found by us to be defective within 30 days from the date of purchase,
all shipping fees will be refunded on returned items, and we will pay for
any additional shipping costs on items repaired by us or exchanged. Exchanges
on defective products can only be for the exact same item. The 15% restocking
fee will be waived on all defective products. Top
Payment Terms Orders
- Payment terms are within Sanworks's sole discretion, unless otherwise
agreed to by Sanworks, payment must be made at the time of purchase.
Payment for Product may be made by Credit Card, PayPal, COD, Check, Wire Transfer,
or some other prearranged payment method.
- Sanworks may invoice part of an order separately. Your order
is subject to cancellation by Sanworks, at Sanworks's sole discretion. Unless you and
Sanworks have agreed to a different discount, Sanworks's standard pricing policy are
for all items, which include both hardware and services in one discounted
price, allocates the discount off list price applicable to the service portion
of the system to be equal to the overall calculated percentage discount off
list price on the entire order.
- Sanworks is not responsible for pricing, typographical, or other
errors, in any offer by Sanworks and reserves the right to cancel any orders resulting
from such errors. Top
Shipping Charges, Taxes, Risk of Loss
For a Limited Time Only, we currently offer FREE UPS-Ground
(US Continental Only) on all purchases.
- Shipping and handling are additional unless otherwise expressly
indicated at the time of sale. Most orders are processed and shipped the same
day if received prior to 3:00 PM (PST), otherwise it will be shipped the next
day. Shipping cost are based on package curve weight/geographical and actual
UPS/FedEx services charge. All packages are shipped from our home base warehouse
in Southern California. If you have your own UPS/FedEx shipping account, we
can definitely accommodate, just let us know during checkout or notify us
via E-mail. Shipping dates are estimates only, you can track your item with
UPS/FedEx tracking system.
- Customers within the State of California are subject to
7.75% state tax, unless you provide Sanworks Technologies with a valid and correct
tax exemption certificate applicable to your purchase of Product and the Product
ship-to location, you are responsible for sales and other taxes associated
with the order.
- Loss or damage that occurs during shipping by a carrier
selected by Sanworks Technologies is Sanworks's responsibility. Loss or damage that
occurs during shipping by a carrier selected by you is your responsibility.
You must notify Sanworks within 14 days of the date of your invoice or acknowledgement
if you believe any part of your purchase is missing, wrong or damaged. Top
Changed or Discontinued Product
- Sanworks's policy is one of ongoing update and revision.
Sanworks may revise and discontinue Product at any time without notice to you and
this may affect information saved in your online "shopping cart."
Sanworks will ship Product that have the functionality and performance of the Product
ordered, but changes between what is shipped and what is described in a specification
sheet or catalog are possible. Parts used in repairing or servicing Product
may be new, equivalent-to-new, or reconditioned. Top
Service and Support
- Service offerings may vary from Product to Product. Items
we received for Services or Repair holds the similar world-class services
and support. Sanworks's world-class support team is dedicated to providing
the best technical advise possible. Sanworks's Technical Support Department is
comprised of Support Engineers and Product Technical Advisors. Our Support
Teams are staffed with professionals from various industries with experience
in System Administration, Nework Administration and Advance R&D Engineers.
At Sanworks, our philosophy is simple. We are ‘Customer Advocates’. We
work for the customer. We are dedicated to providing the best possible service
and solutions for technical issues related to the world of "Tape Drive"
products and Services. Top
Customer Satisfaction
- Sanworks is committed to providing our valued customers
with a superior level of service. We stand behind the quality of our products
and warranties, and we are dedicated to making things right in the event that
you are not completely satisfied with your purchase or repair. A knowledgeable
and friendly Sanworks team member is always on hand to welcome any inquiries you
may have. Please click on "Contact
Sanworks" to expedite your concerns and/or inquiries.
- All new and recertified drives carry an advanced replacement
warranty for a period of one year in addition to any manufactures warranty.
Top
Website Use
- Use Of This Site Constitutes Acceptance Of These Terms And
Conditions.
- Sanworks, Inc. may make changes to the information contained in this
Internet site, or to the services described and contained therein, at any
time and without notice. Sanworks, Inc. may from time to time change
the rules that govern your use of this Internet site. Your use of this Internet
site following any such change constitutes your agreement to follow and be
bound by the rules as changed. Sanworks, Inc. may change; move or
delete portions of, or may add to, this site from time to time. Top
No Consequential Damages
- In no event shall Sanworks, or their respective officers,
directors, employees, representatives, agents, contractors or suppliers (collectively,
"Sanworks) be liable for special, incidental, consequential,
punitive, indirect, or other special damages, including but not limited to,
loss of data, use, or profits, however caused, whether for breach of contract,
negligence, or otherwise, and whether or not Sanworks has been advised
of the possibility of any such damages. You agree that Sanworks maximum
liability arising from any product sold by Sanworks shall not exceed
the price of such product. Top
Limitation Of Liability
- You agree to defend, indemnify and hold Sanworks,
Inc. harmless from and against any and all claims, damages, costs and expenses,
including attorney's fees, arising from or related to your use of this site,
Sanworks, Inc. shall not be liable for any damages or injury resulting
from your access to, or inability to access this site, or from your reliance
on any information contained in this site. Top
Miscellaneous
- This site and the Contents therein are displayed solely
for the purpose of promoting Sanworks products and services. This
site is controlled and operated by Sanworks from its office in Santa
Ana, California. Sanworks reserves the right to make changes to the
information in this site, or to the services described therein, at any time
without notice. Sanworks makes no commitment to update this information.
- Jurisdiction- By using this Web site you expressly agree
that exclusive jurisdiction for any dispute with us or in any way relating
to your use, including misuse, of this Web site, resides in the federal and
state courts of the state of California, County of Los Angeles and/or the
Southern District of California and in accordance of the laws of the State
of California, without regard to any conflict of law provisions. You also
expressly consent to the exercise of personal jurisdiction in those courts
in connection with any dispute relating to your use, including misuse, of
this Web site.
- Severability- The provisions of this site are severable
if any condition is found invalid by any court having competent jurisdiction,
its invalidity or unenforceability shall not affect the validity or enforceability
of the remaining provisions which shall remain in full force and effect.
- Waiver- No waiver of these terms and conditions constitute
the entire agreement between you and us regarding your use of this Web site.
- Entire Agreement- These terms and conditions constitute
the entire agreement between you and us regarding your use of this Web site. Top
Duration
- This Agreement remains in effect unless and until terminated
by either you or Sanworks. You may terminate this Agreement at any
time. Sanworks may also terminate this Agreement at any time and may
do so immediately without notice, and accordingly deny you access to the site,
if in Sanworks sole discretion you fail to comply with any term or
provision of this Agreement. Upon any termination of this Agreement by either
you or Sanworks you must promptly destroy all materials downloaded
or otherwise obtained from this site, as well as all copies of such materials,
whether made under the terms of this Agreement or otherwise. Top
Disclaimer
THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE ARE
PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS
OR IMPLIED. Sanworks, INC. DISCLAIMS ALL WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANIBILITY
AND FITNESS FOR A PARTICULAR PURPOSE TO THE FULLEST EXTENT PERMISSIBLE UNDER
THE APPLICABLE LAW. YOU ACKNOWLEDGE, BY YOUR USE OF THIS SITE, THAT YOUR
USE OF THIS SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL NECESSARY SERVICING
OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF THIS
SITE, AND THAT GUESS SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED
TO YOUR USE OF THIS SITE.
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